Planet eStream Technical Documentation & Support

Existing customers can contact support via the Uniguest Client portal, https://support.uniguest.com/

Start a remote desktop session by downloading TeamViewer, then provide the ID and password to your Planet eStream support technician.

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Planet eStream Knowledge Base
Planet eStream Knowledge Base

Search the Planet eStream Knowledge Base for answers to frequently asked questions, detailed feature-based articles and hardware configuration guides.

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Planet eStream Blog
Planet eStream Blog

Read our latest technology blog posts, focussing on EdTech and unique ways that Planet eStream can support digital media delivery.

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Planet eStream Plugins
Planet eStream Plugins

Discover our free plugins that enable users to easily embed content into learning platforms and Wordpress.

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Move to the Cloud?

Discover all of the benefits and features available to Planet eStream Cloud Platform users.

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Planet eStream Academy

The online training academy to support your Planet eStream experience.

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Accessibility

Read our whitepaper for a detailed overview of Planet eStream’s accessibility compliance.

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Data Processing

Access our pre-signed data processing addendum for Planet eStream clients.

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All customers can rest assured that they will receive a premium support service with no restrictions on how many times you can contact us within a 12 month period. We are happy to hear from any of your staff ranging from technicians to non-technical personnel.

We aim to respond within 4-6 hours of receiving a request for support, often even faster - Our support team work closely with our development team to ensure that feature requests suggested by customers are considered and responded to.